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"When I decided to become a Color analyst, I found that there were many providers in the online space offering seasonal digital color consultation courses however, I was looking for something that was unique and different.
SHIPPING, RETURNS & REFUNDS
We ship worldwide from our warehouse in Virginia, United States.
We Ship Mondays, Wednesdays and Fridays
If your order is received after 2pm EST on Monday, Wednesday or Friday, it will ship the next scheduled business day. For example, if you place an order at 2:15pm EST on a Monday, your order will ship Wednesday. If you place an order after 2pm EST on a Friday, your order will ship the next business day (Monday).
We Do Not Ship on Holidays
We are a small company and value work/life balance for our employees.
Domestic Shipping usually takes from 3 to 7 business days to receive your package based on the shipping method you choose and your location.
International and Overseas Shipping can take from 7 to 30 business days to receive your package. The duration is dependent on your location, country, shipping method and customs policies and the mail carrier.
Customs Fees (International Orders)
Depending on your order’s destination and fulfillment location, you might have to pay customs fees. The fees vary depending on the order value, country limits, and other factors.
Shipping charges and estimated delivery dates are displayed on the checkout page at the time of your order. Please keep in mind that we ship on Mondays, Wednesday and Fridays. The shipping date is an estimate, not a guarantee.
We package and ship your order within 2 business days of receiving payment. You choose your shipping carrier and method when you place your order. The carriers that we work with are, the U.S. Postal Service (USPS), United Parcel Service (UPS), and DHL Worldwide.
Guaranteed Delivery: No carriers guarantee a delivery date for standard shipments. Delivery dates are subject to change and in most cases, tracking will update to reflect the new estimated delivery date.
IMPORTANT: Once your package is in the hands of the mail carrier, we do not have control over your package. If the package was delivered to the wrong address or is lost, this is unfortunately an issue with your local mail carrier. If your order tracking states that the package was delivered and you did not receive it, please check your mailbox, front step and surrounding area. Our items are small and the package may be in your mailbox. If it is lost, please contact the carrier associated with your tracking to see if the package can be located.
For domestic shipping, please contact customer support and we will file a claim and then reship your order with signature required.
Refund & Return PolicyDigital Products are not refundable
However, if you made a mistake in your choice when ordering, please email support to let us know right away which product you meant to order and we will make sure you receive the correct file.Color Palette Posters are not refundable
The color palette and signature colors posters are print on demand products. There is no refund, exchange or return on these products.Color Fans
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the original packaging which includes the shrink wrapping. If you have opened the shrink wrapped item, it is no longer eligible for a return.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return question at email@example.com.Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items
Unfortunately, we cannot accept returns on posters, sale items or gift cards.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the total purchase price of the item on your original payment method. Shipping fees are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Which Season is this Color Fan Similar To?Your Color Style color palettes are not a direct match to season color analysis color palettes.
However, if you are trying to understand if this color palette will work for you based on seasonal color analysis, here is a list of Your Color Style's 12 color type along with the season that will wear it best.
Bright Cool Medium: Cool Winter
Bright Cool Deep: Cool Winter and Bright Winter
Bright Warm Light: Light Spring
Bright Warm Medium: Warm Autumn and Bright Autumn
Bright Warm Deep: Deep Autumn
Soft Cool Light: Soft Summer
Soft Cool Medium: Soft Summer
Soft Cool Deep: Soft Summer
Soft Warm Light: Soft Autumn
Soft Warm Medium: Soft Autumn
Soft Warm Deep: Soft Autumn