Digital Products are not refundable
However, if you made a mistake in your choice when ordering, please email support to let us know right away which product you meant to order and we will make sure you receive the correct file.
Color Palette Posters are not refundable
The color palette and signature colors posters are print on demand products. There is no refund, exchange or return on these products.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the original packaging which includes the shrink wrapping. If you have opened the shrink wrapped item, it is no longer eligible for a return.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on posters, sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the total purchase price of the item on your original payment method. Shipping fees are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.